Open-book Management
An editor of Inc. magazine explains his management strategy, which involves opening a company's financial records to all its employees, and shows how its positive effects on such companies as Wal-Mart and Wabash National. $40, 000 ad/promo.At 3:15 p.m., Southwest Airlines Flight 944 from San Diego lands, on time, at Sky Harbor International Airport here. By 3:30, Mr. Mills, a rotund crew leader, and six other Southwest ramp agents must have this plane turned around and ... If the employees didna#39;t care a if, for example, they were more concerned with union- protected job descriptions and work rules a the ... if they aquot;forgetaquot; how to solve an irritated customera#39;s problem a your aquot;world-classaquot; service will suddenly be low- class.
| Title | : | Open-book Management |
| Author | : | John Case |
| Publisher | : | Harpercollins - 1995 |
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