Modellierung und Simulation von IT-Dienstleistungsprozessen

Modellierung und Simulation von IT-Dienstleistungsprozessen

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Werkzeuge. fA¼r. das. Service. Level. Management. Unternehmen Produkt ACOSOFT GmbH Acosoft Servicecenter ... Frox Communication BMC Remedy IT Service Management / BMCAr Service Level M t A.4 Beispiel eines IT- Dienstleistungsprozesses aus einem ... Level Management http://www.livetime. com/itil-service-management/service-manager/service-level-management Matrix42 Matrix42 Serviceanbsp;...

Title:Modellierung und Simulation von IT-Dienstleistungsprozessen
Author: Christian Bartsch
Publisher:KIT Scientific Publishing - 2010

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