Caring for the Customer SS3

Caring for the Customer SS3

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This workbook will enable managers to: Am explain the meaning and significance of customer care; Am identify their internal and external customers; Am identify their customers' expectations and any areas in which they are failing to meet them; Am provide an effective lead for their team in raising the standard of customer care; Am ensure that they and theirr team members perform to a high standard in customer-contact situations.This workbook will enable managers to: Am explain the meaning and significance of customer care; Am identify their internal and external customers; Am identify their customersa#39; expectations and any areas in which they are failing to meet ...


Title:Caring for the Customer SS3
Author: NEBS Management
Publisher:Routledge - 2012-09-10
ISBN-13:

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